Returns & Exchanges

Return Policy:

Your satisfaction is our guarantee at Tokyzoo. If for any reason you are not satisfied with the products purchased, you may return your unused items for an exchange or refund. You may return your purchases within 30 days upon receiving the order, but the items must be unused and unwashed. Please keep in mind that shipping and handling fees are nonrefundable. Also, please note that we are unable to provide free return shipping for any other reasons than your items being damaged or incorrect. However, do not hesitate to use any shipping carrier of your choice. If you would like to purchase a shipping label from us, please feel free to contact us.

Return Process:

To return your order, email us at For all return requests placed through email or phone, an email with the return address and instructions will be sent to you once it is approved. Tokyzoo will not be responsible for any lost packages, therefore we recommend you tracking your package.

Proof of Purchase:

Proof of purchase is required when returning. We are unable to accept any items for returns or exchanges without proof of purchase. We will accept the following as proof of your purchase:

  • Original paper receipt
  • Delivery date on carrier tracker
  • eReceipt

Return Shipping:

We understand that it is hard to find the right bedding essentials, so we allow returns of any unused and unwashed items within 30 days upon receiving. Please note we only provide free return shipping for receiving wrong and damaged items only. However, feel free to use any shipping carrier of your choice. If you would like to purchase shipping label from us, do not hesitate to contact us. 


Refunds will be processed after your return item has been received. Please allow at least 5 business days for the refund process to be completed.


We can only process exchanges for the same item. If you need to exchange to a different item, you may return it for refund and place a new order for your desired item.

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