Shipping Rates:
Orders over $60 will receive free shipping, which can take up to a timeframe of 2-6 business days depending on your location. If free shipping does not apply to your order, there is a $3.99 flat rate shipping fee within the 48 continental states only, excluding Alaska, Hawaii, Guam and Puerto Rico.
Order Processing:
We work with UPS to deliver your package. All purchases will be processed within 2 business days once transactions are completed. Orders are processed from Monday to Friday excluding national holidays. All packages with a P.O. box shipping address will be delivered by USPS.
Address Correction:
Please make sure you have provided us with a complete shipping address that includes your apartment number, suite number, or mailbox number, if applicable. There will be a $5.99 fee if you need to change your shipping address after your package has been shipped.
Confirmation:
A shipment confirmation with UPS tracking number will be emailed upon the completion of packaging. Please make sure you provided us a correct email address.
Delivery:
Delivery usually takes up to 2-6 business days depending on the location. A shipment confirmation with a UPS tracking number will be emailed upon the completion of packaging. Please make sure you provided us a correct email address. For more information, please refer to our Shipping Policy page.
International Shipping:
We ask for 2-3 business days to process your order before shipment. We do not ship on Saturday, Sunday, or on Holidays.
Tokyzoo provides worldwide shipping to our customers outside of the US, and pricing varies country to country.
We offer FedEx International Shipping for our international customers. We do not make money on charging you for shipping. We are very conservative in our shipping charge costs, and in many cases, we undercharge what the actual cost is to ship the product(s).